"To be successful, you have to have your heart in your business and your business in your heart".
Grow Your Vision
The first priority must be to create a healthy and safe environment for employees.
Value your employees. This is costly, Yes. It is costly because it requires a lot of patience, understanding, mentoring, coaching and time.
Make sure all your employees understand your vision including the lowest ranked members of staff.
Vision / Flexibility / Communication / Empowerment / Integrity / Respect / Support
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The beauty about hospitality & catering is that its easy to identify hard workers, leaders and most importantly it is also easy to identify talent if you have keen observation skills.
Make your workplace like home for your staff.
In hospitality, service is king
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